Admission to the Hero Dubai Desert Classic (Event), a DP World Tour (DPWT) sanctioned tournament organised by Falcon and Associates LLC-FZ (acting through its branch) (Promoter) held at the Emirates Golf Club (Venue) is subject to the terms and conditions below (T&Cs) and subject to you being in possession of and displaying the correct admission pass/Ticket. Admission passes includes all types of official Event accreditation.

These T&Cs govern the purchase, use, and attendance related to all tickets, passes, and hospitality packages for the Event, including general admission, premium experiences and hospitality options. Purchase or acceptance of a Ticket and/or entry to the Venue shall be deemed to constitute unqualified acceptance of these T&Cs.

1. General
   • You understand and agree that your entry to and/or participation in the Event is subject to the presentation of the correct admission pass/Ticket and these T&Cs and your failure to abide by any of these T&Cs can result in your removal from, and/or prevention from participating in the Event. Notwithstanding being in possession of any admission pass/Ticket, such permission remains at the discretion of the Promoter at all times.
   • You acknowledge that there are inherent risks associated with attending and/or participating in the Event, in particular there is the risk of being struck by a golf ball which may result in physical or psychological injury, pain, suffering, illness, disfigurement, temporary or permanent health conditions and/or death (Related Risks), and by entering the Venue you acknowledge all such  Related Risks and accept your own general personal responsibility to protect yourself and others from such Related Risks so far as is reasonably practicable.  
   • You agree at all times to abide by all instructions, whether verbal, written or by any other means of transmission, provided to you by the Promoter, the Venue and/or the DPWT particularly relating to health and safety.
   • You must comply with all relevant, signs, safety announcements, directions of stewards and ground regulations whilst attending the Event. Breach of any of these conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall enable the Promoter, Venue or their authorized sub-contractors to revoke this admission pass and eject you from the Event without compensation.
   • Threatening, abusive, violent behaviour and foul language is strictly forbidden and will result in ejection from the Venue and where appropriate, involvement of the local authorities.
   • The use of any professional equipment for recording or transmitting any audio,  visual or audio-visual material (including cameras, computers and other electronic equipment) at the Event is strictly forbidden other than with the proper accreditation from the Promoter. The use of mobile phones and other mobile devices is permitted but restricted to dedicated areas only, and strictly for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, sharing or any other communication at the Event for any commercial purpose). Only in these dedicated areas can calls be made or received, however even in these areas mobile phones must remain on silent at all times.
   • Making or distributing broadcasts, commentary, news reports, data, results or statistics by any means in any format or media including any such by mobile phone or other wireless device is strictly prohibited.
   • The Event may be photographed, recorded or live streamed. You consent to being photographed, filmed and recorded at the Event (including by CCTV), and irrevocably consent to the use of any such film, image or recording at the discretion of the Promoter and/or DPWT and their licensees and partners without compensation or notice. Furthermore, if a person is under 21 years of age, the parent, guardian or responsible adult who is accompanying them into the Venue shall be deemed to have provided consent on their behalf.
   • All promotional, commercial, political, religious or offensive items of whatever nature including, but not limited to, banners, signs, symbols and leaflets are prohibited and will be removed immediately.
   • Your admission pass/Ticket purchase provides you with access to the benefits, amenities, and experiences described on the Event website (www.dubaidesertclassic.com) at the time of purchase. While we strive to deliver the Event as advertised, the Promoter reserves the right to modify, replace, or alter any part of the Event, including but not limited to, its schedule, lineup, or other features, without prior notice. These changes are made at our sole discretion, without notice and without issuing a refund or any other compensation, to ensure a quality experience and maintain the Event’s safety, logistics, and enjoyment for all attendees.
   • You hereby indemnify the Promoter, Venue and DPWT against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses) incurred or suffered by the Promoter, Venue or DPWT arising out of any breach by you of any provision of these T&Cs.
   • To the extent permissible by law and except in respect of death, the Promoter, Venue, DPWT, players, sponsors, independent contractors or representatives, and the respective employees, servants and/or agents of these groups, will not be responsible or liable for (a) any injury, loss or damage suffered by any person entering the Venue or any carpark including liability for any injury, loss or damage caused by the negligence of the Promoter or Venue, their employees, representatives, contractors or agents; (b) any loss of profit, loss of use, loss of opportunity or any indirect, economic or consequential losses whatsoever; or (c) any losses arising from any cancellation, postponement or rearrangement of the Event including but not being limited to any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.
   • We may apply additional terms and conditions at any time without notice. All admission passes/Tickets are the property of the Promoter. You must return any admission pass/Ticket you hold to our representatives if they ask you to do so.
   • These T&Cs will be governed by and construed in accordance with the laws of the Emirate of Dubai and Federal Laws of the United Arab Emirates, and any dispute relating to these T&Cs will be subject to the non-exclusive jurisdiction of the Dubai Courts.
2. Admission passes/tickets

   In addition to the general terms above the following terms and conditions apply to General Admission, Clubhouse, Dallah Lounge, Social on Sixteen and partner hospitality admission passes (Ticket). For the purposes of these T&Cs ‘Ticket’ means a valid ticket, pass, wristband, e-ticket/mobile ticket, or other entitlement giving the holder the right to attend the Event. 

   Except as required by law Tickets are non-refundable.  Lost, stolen or damaged Tickets cannot be replaced.

   • Ticket Delivery and access: For entry, present a valid Ticket and, if requested, original photo identification matching the Ticket’s registered name; each Ticket admits one person only. Re-entry is prohibited without the Promoter’s express consent. Tickets are void if altered, defaced, or any part is removed, and photographs and copies will not be accepted. Digital tickets will be delivered via email and/or the Event mobile app. Tickets are personal, revocable licenses that always remain the property of the Promoter. The Promoter is not liable for lost, stolen, or destroyed tickets. Any Ticket obtained in breach of these T&Cs will be void.
   • Price: Prices are in AED and include VAT at the applicable rate.
   • Re-sale: The resale of Tickets is strictly prohibited, except where specifically authorised in writing by the Promoter. Tickets must not be resold or purchased from unauthorised commercial agent or any source other than directly from the Promoter. Violation of this term may result in denial of admission to the Venue.
   • Admission, right to refuse entry and prohibited items: The Promoter is entitled to refuse you entry to and/or eject you from the Venue in reasonable circumstances. No refunds will be given if you are refused entry or ejected due to your own behaviour. Admission may be subject to security checks. You must not bring into the Venue any: (a) food, beverage, bottle, container, flags, chairs or other furniture; (b) camera with an interchangeable lens, tablet computers or other recording equipment, or "selfie sticks"; (c) animals (other than guide dogs); (d) item that could be used as a weapon; (e) fireworks, laser pointers, strobe lights, musical instruments and/or amplification equipment; (f) other item which at the Promoters or Venue security personnel sole discretion consider presents a security risk or may be used to damage the Venue or interfere with the Event or affect the experience of other Event attendees.
   • General Admission Tickets: Provides access to grounds, public grandstands, and public spectator areas. Entry to the Event is free of charge on Thursday and Friday. Attendees must obtain a valid ticket through the official ticketing platform, even for free admission. Tickets for Saturday and Sunday are subject to a fee as specified on the Event’s website or ticketing platform. Individuals aged 17 and under are eligible for free admission to the Event on all days (Thursday through Sunday) provided they: (a) hold a valid, registered ticket obtained through the Event’s official ticketing platform; and (b) are accompanied at all times by an adult who holds a valid ticket for the same day of attendance. The accompanying adult is responsible for the conduct and safety of the minor(s) under their supervision. The Promoter reserves the right to refuse entry or remove any minor who is not accompanied by an adult or who does not present a valid registered ticket. Proof of age may be required at the point of entry for minors seeking free admission.
   • Hospitality and packages: Hospitality packages are subject to a fee as specified on the Event’s website or ticketing platform, may be subject to additional terms as notified and provides you with access to the benefits, amenities, and experiences described on the Event website (www.dubaidesertclassic.com). At a minimum smart casual attire is required in hospitality facilities, and the Promoter reserves the right to refuse admission to any person wearing inappropriate items of clothing and/or footwear or to require such person to leave the hospitality venue. No compensation will be provided for any such refusal or requirement to leave the hospitality facility. Hospitality Ticket is valid for a single entry on the dates shown. Hospitality Ticket holders will not be permitted to exit the Venue and re-enter on the same day. Hospitality Tickets cannot be used in a promotion or offered as a prize without permission from the Promoter and DPWT.
   • Data protection:Your personal information will be processed in accordance with the Promoter’s privacy notice.
   • Customer service:For queries or complaints, contact info@dubaidesertclassic.com